Manager, FP&A - Customer Care

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

This role is responsible for managing financial and business analyses in support of the Vivint Customer Care business (Call Center). Working closely with business leaders and FP&A leadership, this role leads monthly and quarterly variance analysis and coordinates annual budgets, long-term plans, and recurring forecasts.

Primary Responsibilities:

• Own and coordinate Customer Care operating expense budgets, forecasts, cost analyses, reporting needs, and ad hoc requests (including forecast inputs into the Financial Planning and Reporting system).
• Develop monthly actuals and forecast variance analyses used to complete the monthly business review.
• Prepare monthly, quarterly, annual, and ad hoc reports for senior leadership and executive management.
• Continuously improve reporting and analysis to provide clearer insight into financial performance and support business growth.
• Partner with business leaders to develop reporting that increases clarity and supports informed operating decisions.
• Respectfully challenge current financial, reporting, and operational processes.
• Lead or support special projects assigned by management.

Requirements:

• Bachelor's degree from an accredited college or university in Business, Finance, Accounting, Economics, or a related discipline.
• Five or more years of financial analysis experience (Corporate Finance, FP&A, Accounting or related fields (Operations or Call Center experience preferred).
• Proficiency with reporting and financial systems (e.g., SAP, FPR, HFM, Adaptive, Snowflake SQL Server, Tableau, Power BI) as well as high proficiency with Microsoft Excel and PowerPoint.
• Strong personal code of ethics and demonstrated ability to maintain confidentiality.

Knowledge, Skills, and Abilities:

• Maintains a high level of curiosity and determines why results occurred and how the business should adjust, not only what happened.
• Works independently with initiative and self-motivation while collaborating effectively in a highly matrixed stakeholder environment.
• Adapts effectively to new and changing environments.
• Works effectively in a fast-paced environment with tight deadlines, multiple assignments, and a high degree of accuracy.
• Quickly conceptualizes and assimilates data to derive insight and take appropriate action while maintaining a broader business perspective.
• Builds positive stakeholder relationships, communicates effectively with varied audiences, influences decisions, and challenges constructively.
• Connects financial performance to operational and industry factors.
• Mindset to challenge ideas, make data-driven decisions, and think like a consultant.

Why Join Vivint:

Learn about the Vivint Culture and why it's a great place to grow your career! Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks onsite.
• Paid holidays and flexible paid time away.
• Employee, friends, and family discounts.
• Onsite health clinic, gym, and recreation amenities.
• Medical, dental, vision, and life coverage, plus a 24/7 medical hotline.
• 401(k) plan with employer match.
• Employee Resource Groups.

Working Conditions:

• Ability to Work onsite in Lindon, UT Monday-Thursday; flexible onsite/remote work on Fridays

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, monitors, phones, photocopiers, and AV conference room equipment.

Safety:

Vivint maintains a safety culture in which employees share responsibility for developing and maintaining a safe working environment. Employees are responsible for completing required training, following written and verbal safety instructions, promptly reporting hazards or unsafe conditions, questioning non-standard operations or unmitigated hazards, and providing feedback on safety matters.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.