Academic Advising Professional II (Multiple Positions)

Hours are mainly Monday through Friday 8am-5pm.

Occasional weekend and evening hours may be required for student related or advising professional related events.

CALES utilizes a collaborative advising structure composed of dedicated first-year and continuing student advisors. These positions will primarily support either the CALES Norton School of Human Ecology OR School of Nutritional Sciences & Wellness. While initially assigned to specific cohorts, advisors work as part of a dynamic team and maintain the flexibility to adapt to shifting caseloads, program assignments, or student support structures as college needs evolve.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Academic Advising (Direct Student Contact):

• Student appointments, drop-ins.
• Student communications/emails - proactive and reactive.
• Assist students in developing academic plans aligned with their educational and career goals.
• Provide comprehensive advising that integrates academic, career, and personal development planning.
• Guide course selection and registration in accordance with degree requirements and institutional policies.
• Monitor student progress toward degree completion and provide timely interventions when necessary.
• Explain university policies, procedures, and academic requirements clearly and accurately.
• Help students understand implications of academic decisions (e.g., course withdrawals, major changes).
• Interpret degree audits and assist in resolving discrepancies.
• Build supportive, developmental relationships that encourage student success and engagement.
• Evaluate transfer credits and assist students in applying them toward degree requirements.
• Interpret and apply academic policies with greater autonomy; advise on exceptions, petitions, and appeals processes.
• Serve as a policy resource for newer advisors and departmental staff.

Student Support & Instruction:

• Create and maintain student newsletters, listservs, Brightspace/D2L, group communications.
• Teach Success Courses.
• Facilitate workshops, events, information sessions.
• Maintain student records.
• Advocate for students.
• Maintain connections with college and campus partners.
• Identify academic or personal challenges and refer students to appropriate support services.
• Work with graduate coordinators and room and course scheduler.

Academic Support:

• Participate in curriculum committees or provide input on academic program development from a student success
  perspective.
• Collaborate closely with academic departments and faculty to support program-specific advising and curricular updates.
• Serve as a liaison to departments, student affairs, or career services to align advising with university-wide goals.
• Attend department meetings.
• Attend department working groups relevant to students.
• Sign and submit degree audits for majors, minors, certificates.
• Represent unit at student events.
• Maintain accurate and confidential advising records in compliance with FERPA and university guidelines.
• Document advising interactions and track student progress using advising software or platforms.

Service and Professional Development:

• Attend CALES advisor meetings, UPAC meetings, Advising Resource Center Master Classes, and other student related activities.
• Maintain knowledge of student and advising trends.
• Maintain knowledge of academic programs, university policy and procedures, technology updates relevant to student support and engagement.
• Collaborate with faculty, staff, and campus partners to support student success initiatives.
• Participate in training, workshops, and professional development to stay informed on best practices and institutional changes.
• Contribute to advising programs, orientation, or retention-focused events.
• Contribute to developing and standardizing advising best practices across the unit or college.

Other duties:

• Support recruitment events.
• Duties may be assigned contingent on needs from the CALES majors, minors, certificates and campus(es).

Knowledge, Skills, and Abilities

• Strong written and verbal communication.
• Pro-active, problem-solving attitude.
• Ability to work effectively in a fast-paced team environment.
• Managing competing priorities with attention to detail.
• Ability to handle confidential and sensitive information.
• Knowledge of advising practices and principles.
• Adaptability and flexibility in responding to evolving college priorities, student needs and organizational changes.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree is required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

• Master's degree related to higher education or comparable fields.