Conversation Designer

Partnering with Aquent, we represent a leading organization dedicated to transforming the way people interact with digital services within a dynamic industry. Our mission is to create seamless, accessible, and intuitive experiences that empower users and improve lives through innovative technology and thoughtful design.

Are you a visionary content designer passionate about crafting engaging conversational experiences? We're seeking a talented individual to join our innovative team, where you'll be at the forefront of shaping how our users connect with us through chat. This is an incredible opportunity to make a tangible impact on millions of users, driving clarity, accessibility, and user satisfaction through every interaction. You will play a pivotal role in defining the voice and structure of our digital conversations, directly influencing user understanding and engagement with our products and services.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Provide a portfolio that highlights your Conversation Design experience.

What You'll Do

• Create and manage compelling content for chat experiences, including crafting dialogue, prompts, error messaging, and navigation, ensuring clarity, accessibility, and alignment with user needs and business objectives.
• Collaborate strategically on content strategies and information architecture, developing systems of words, content types, and defining voice and tone to ensure content aligns with established audience and business goals, research insights, brand standards, legal and compliance requirements, accessibility best practices, and digital standards.
• Work closely with conversation and product designers, product managers, development teams, and legal experts to bring innovative conversational experiences to life.
• Distill complex concepts into clear, concise, and contextual content and taxonomies, always seeking simplicity and user understanding.
• Conduct thorough audits and inventory of existing content to identify gaps in quality, compliance, standards, and branding.
• Continuously refine conversational content based on user feedback, analytics, and testing, while strictly adhering to accessibility, compliance, and brand standards.
• Maintain and evolve digital content guidelines, standards, tools, and processes to ensure consistency and excellence across all platforms.

What You'll Bring

Must-Have Qualifications

• At least 5 years of dedicated experience in content design, content strategy, and UX writing.
• A proven track record of designing accessible, scalable, and user-centered conversational experiences that demonstrate clarity, engagement, and seamless interaction.
• Advanced organizational skills with meticulous attention to detail, capable of managing multiple projects simultaneously and adept at navigating between strategic planning and tactical execution.
• Excellent verbal, written, and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Experience collaborating with diverse stakeholder teams, including subject matter experts, content reviewers, editors, and legal and compliance professionals.
• A portfolio showcasing your conversational design work is required with your application and resume.

Nice-to-Have Qualifications

• Experience working in a regulatory environment that requires rigorous legal and compliance oversight.
• Proficiency with collaboration and agile technology platforms, such as Jira.
• Familiarity with Google conversational platforms.