Sales Solution Engineer

Location: Remote, USA Work Arrangement: Remote

Anticipated Start Date: January 2027: This role is being posted in advance for a planned January 2027 start date. While the start date is set for January 2027, we are actively interviewing and running our hiring process as normal. We encourage qualified candidates to apply now so we can connect with you ahead of this exciting opportunity.

The Sales Solution Engineer is responsible for providing technical and industry expertise to the Sales team and customers throughout the pre-sales process. This role acts as the technical point of contact on customer engagements - coordinating pre-sales activities, creating and delivering tailored solution demonstrations, and ensuring a seamless transition to global services.

This is a role for someone who is technically sharp, customer-focused, and driven to grow - bringing a passion for technology and a collaborative spirit to every engagement.

Act as the technical point of contact on standard customer engagements - coordinating customer pre-sales meetings, determining technical requirements, and working with development teams in support of solution enhancements.
• Create and present demonstrations of proposed solutions to key customer stakeholders - applying best practice knowledge and solution strategy to support validation and buy-in for the recommended approach.
• Coordinate meetings with global services to transition key information - remaining actively involved in the process to ensure a seamless customer handoff and effective knowledge transfer.
• Compose internal documentation that fully reflects all activity related to the solution strategy - and provide technical responses for Request for Proposals (RFPs) in a thorough and timely manner.
• Consistently provide input on how to improve internal efficiencies - growing knowledge and staying aware of best practices and market trends, and participating in trade shows, conferences, and events.
• Collaborate cross-functionally with sales, services, and technical teams - supporting a seamless pre-sales process and contributing to a positive customer experience from initial engagement through solution validation.

• Bachelor's degree in a related field such as Management Information Systems or Computer Science - or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the role, with technical sales experience required.
• Knowledge of Enterprise Content Management (ECM) and general software implementation methodologies - with the ability to apply that knowledge to create compelling, solutions-based demonstrations for customer stakeholders.
• Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies - with the ability to speak or write with ease, clarity, and impact using a communication style appropriate to the subject and audience.
• Self-directed with the ability to manage projects to completion - with the ability to thrive in a fast-paced, deadline-driven environment and up to 10% travel time required.
• Demonstrated passion for technology, emerging trends, and continuous learning - with a particular interest in AI and a natural curiosity that drives exploration, innovation, and problem-solving.

• Driven to learn and stay current professionally - with a demonstrated commitment to growing expertise in enterprise software, pre-sales methodologies, and industry best practices.
• Good collaboration skills applied successfully within a team as well as with other areas - with a demonstrated ability to establish rapport and gain the trust of others, effective at gaining consensus.
• Demonstrated ability to consistently provide input on improving internal efficiencies - with experience identifying process improvements and contributing to the overall quality and effectiveness of the pre-sales organization.
• Experience working with development teams in support of solution enhancements - with the ability to translate customer feedback and technical requirements into actionable input for product and engineering teams.
• Experience participating in or supporting trade shows, conferences, or industry events - with a professional presence and the ability to represent the organization effectively in public-facing settings.

The base salary compensation range for this role is $97,925 - $109,749 per year. In addition to base salary, this role is eligible for a 30% commission on top of base pay. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

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