CRM DevOps Release Analyst

Vision:

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.

Mission:

• OIT enables campus priorities by providing high-value IT services and solutions.

Values:

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Curiosity in how to better support the campus and our partner's while
• Encouraging empowerment and authentic engagement among ourselves and
• Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business efficiency.

• Implement and monitor the deployment pipeline supporting the DevOps Manager's software releases and deployment train.
• Perform routine sandbox refresh, seeding, and synchronization to provide enterprise-quality levels of environment alignment across the deployment chain.
• Assist with backup strategy, environment configuration, and deployment improvements under the direction of the DevOps Manager.
• Implement established deployment processes to ensure stable and successful bug-fix, feature, and application releases to the production environments.
• Perform programmatic/bulk data moves between environments using ETL and Salesforce data tools (e.g., Data Loader, Gearset) and perform bulk data update as required by released features, under supervision.
• Use standard processes for ongoing build, release, enhancements, and bug fixes as needed to the Salesforce.com platform.
• Identify, recommend, and implement approved changes to development/deployment processes, system configurations, and other aspects of the Salesforce.com/CRM service, following established change control.
• Maintain documentation of deployment steps, environment state, and release notes.
• Connect with internal and external partners as required to advise them when changes are implemented.

• Assist developers and the operations team to develop and implement functional and regression testing in the deployment context (complementing, not duplicating, other Analysts' QA).
• Identify and document bugs discovered during release and environment activities, including exact details on re-creation.
• Update operational and administrative documentation as necessary after configuration changes, patches, upgrades, and deployments.
• Author and maintain release/deployment runbooks and environment procedures.

• Perform all pipeline and environment activity within the established release train and OIT service management practices (incident, change, and configuration management), consistent with the Assistant Director's mandate to ensure alignment to OIT service management.
• Regularly surface utilization, deployment, and environment health metrics to feed the DevOps Manager's and Assistant Director's operational KPI reporting.
• Support tooling standardization and environment rationalization efforts that advance service efficiency and cost optimization.

• Provide prompt, accurate, and courteous assistance with deployment-related issues and questions, advancing complex issues to senior developers/analysts or the DevOps Manager.

• Maintain and grow proficiency in Salesforce release/DevOps practices, relevant certifications, and deployment tooling through online trainings, conferences, seminars, classes, and discussions with colleagues and peer institutions.

• This position is in a hybrid work situation, working primarily remotely but will report to campus a few times each year.

• The annual salary range is $74,400 - $81,840.

• A bachelor's degree from an accredited institution in computer science, computer information systems, or a related field. A combination of education and/or related experience may be substituted for the degree on a year-for-year basis.
• 2 or more years of experience in software release management, systems administration, CI/CD support, Salesforce development, or comparable technical operations.
• Familiarity with Git and source control concepts.
• Familiarity with Salesforce data tools (e.g., Data Loader) and/or deployment tooling (e.g., Gearset, Jenkins).

• Strong verbal/written communication skills, including the ability to communicate with both business and technical teams.
• Ability to follow established processes accurately and to document work clearly.
• Balances multiple competing priorities in a fast-paced environment.
• Ability to work independently in a remote environment and be proactive to ensure proper availability of systems/services, while operating under senior review.
• Personal, communication, and organizational skills necessary to provide excellent customer service to internal and external partners.

• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification expected within 6-12 months of hire if not held at hire.
• Familiarity with a ticketing/ITSM system such as ServiceNow.
• Familiarity with project management tools such as Jira.
• Experience with data modeling and ETL tools.
• Exposure to agile / continuous integration practices.
• Prior experience in Higher Education is desirable.