Clinical Application Specialist

Owns customer application support for the CGT Technologies portfolio within assigned territory.

Maintains working knowledge of the CGT Technologies portfolio.

Collects and assesses customer unit operation requirements and designs customized protocols with assistance and review from internal subject-matter experts.

Plans and conducts pre-sale demonstrations at customer sites, including experimental design, logistics, execution, data collection, and communication of results, with assistance and review from internal subject-matter experts.

Leads post-sale implementations by aligning customer performance expectations with protocol design, planning and delivering training, and supporting customers through protocol testing, data review, and optimization, with assistance and review from internal subject-matter experts.

Leads troubleshooting activities by collecting relevant information, coordinating technical analysis, reviewing findings, and communicating conclusions and recommended actions to customers, with assistance and review from internal subject-matter experts.

Leads ongoing application support and relationship development through regular customer engagement to identify and address issues and provide customer-specific guidance on how new applications and products can integrate into existing technical operations and create value.

Maintains current knowledge of customers' manufacturing processes, product applications, implementation status, technical issues, and planned changes.

Partners with the Account Executive role to provide the application support needed to achieve annual objectives related to customer acquisition, utilization, retention, growth, and revenue. Identifies opportunities to increase product utilization, expand applications, introduce additional offerings, and support additional instrument placements.

Documents customer activities, protocols, product feedback, training, troubleshooting, technical decisions, and follow-up actions in applicable company systems, including the Customer Relationship Management (CRM) system.

Builds strong customer relationships and collaborates with the Account Executive role, Business Development, Field Service, Technical Application Support, Quality, Marketing, Product Management, internal subject-matter experts, and other stakeholders.

Represents the company at customer meetings, conferences, workshops, and other business events as needed.

Travels as required to support customers and business objectives.

Participates in any and all reasonable work activities as assigned by management.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Bachelor's degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field;
• 3+ years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a related field.
• Hands-on cell culture, cell processing, or cell therapy manufacturing experience.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Comfortable delivering customer training, product demonstrations, technical presentations, and public speaking engagements.
• Proficiency with Microsoft Office applications and Customer Relationship Management (CRM) systems.
• Willingness to travel up to 50%.
• The Company's primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.