Supervisor Parking Field and Outreach Services - Parking Denton

TITLE

Supervisor, Parking Field and Outreach Services

JOB SUMMARY

The Supervisor, Parking Field and Outreach Services plays a critical frontline role in supporting the daily operations of campus parking enforcement. This hands-on position is responsible for patrolling university property, enforcing parking regulations, issuing citations, and managing student enforcement personnel. The Supervisor also oversees daily field operations, coordinates in-field customer service, assists with special event parking logistics, and ensures data accuracy in citation management. Additionally, this role contributes to departmental goals by mentoring student employees, inspecting parking assets, and promoting a culture of respect and compliance across campus.

Work is performed under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Parking

Supervises: Student Assistants (Parking Enforcement)

ESSENTIAL DUTIES - May include, but not limited to the following:

• Patrols campus parking lots and structures to enforce university parking regulations by issuing citations, booting vehicles, and arranging towing for scofflaws or hazardous violators.

• Reports hazardous or unsafe conditions encountered during patrols. Serves as a primary in-field customer service representative, providing courteous and professional assistance to students, employees, and visitors regarding parking rules, locations, and procedures.

• Coordinates daily field enforcement activities and supports the organization, staffing, and scheduling of field operations.

• Establishes methods and best practices for providing consistent enforcement coverage and service across all shifts.

• Monitors uploads of citation records between handheld enforcement units and the parking management system, ensuring data accuracy and operational continuity.

• Leads and supports the parking enforcement student team.

• Establishes job standards and expectations, provides regular performance evaluations, identifies training needs, and corrects performance deficiencies.

• Provides and coordinates onboarding and ongoing training related to enforcement procedures, citation systems, customer service, and safety protocols.

• Supports the planning and execution of parking and traffic logistics for special events.

• Assists with the placement and removal of barricades, signage, traffic cones, and staffing of key locations.

• Works collaboratively with event organizers to ensure efficient traffic flow and a positive visitor experience.

• Represents the Parking Department at university orientation, campus life events, and community tabling to disseminate information and answer inquiries.

• Inspects parking facilities and equipment, such as signage, bollards, gates, and lighting, identifying, documenting, and reporting maintenance needs to appropriate personnel.

• Collects and submits field data and observations to support enforcement strategies and operational improvements.

• Performs daily inspections of assigned vehicles and enforcement technology, ensuring all equipment (e.g. handheld citation units, booting tools) is functional and well-maintained.

• Reports issues or repair needs promptly.

• Travels to the Dallas campus as needed, approximately twice per month for enforcement and event support, to ensure a visible and effective parking services presence.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

High school diploma or GED is required. An associate's degree is preferred.

EXPERIENCE

Requires a minimum of two (2) years of experience in parking operations, public safety, or a related field requiring public interaction and field-based service. Experience in a university or municipal setting is highly desirable.

Supervisory or lead experience, particularly with student or part-time employees, is preferred.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Knowledge of office practices, standard computer software, and email systems.

• Knowledge of parking laws and regulations, including Texas Motor Vehicle Code, Texas Education Code, and relevant local ordinances.

• Skills in customer service and conflict resolution, with the ability to enforce University parking policies professionally.

• Ability to lead, instruct, and coordinate student and staff employees.

• Ability to plan and deliver outreach presentations or training to campus audiences.

• Knowledge of enforcement equipment, including handheld citation devices, vehicle booting tools, and traffic control supplies.

• Ability to identify and report unsafe or hazardous conditions in parking areas.

• Skills in interpersonal communication, both verbal and written, to build effective relationships with campus and external partners.

• Ability to work in a university or municipal parking environment.

• Ability to work with a parking management solution.

• Skill in managing and mentoring employees.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.