Senior Director, Investor Services

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Senior Director, Investor Services

Locations: New York, NY | Union, NJ | Windsor, CT | Dallas, TX |Hybrid

About the Role

The Senior Director of Investor Services at SS&C Technologies, Inc. will be responsible for leading and overseeing all aspects of investor services operations, ensuring exceptional client satisfaction and operational efficiency for a portfolio of complex fund structures. This role requires a strategic leader with a deep understanding of the financial services industry, regulatory requirements, and a proven track record of managing high-performing teams.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

• Develop and execute strategic initiatives to enhance investor services offerings and operational processes.
• Manage and mentor a team of investor services professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee the end-to-end investor onboarding, capital call, distribution, transfer, and redemption processes, ensuring accuracy, timeliness, and compliance.
• Act as a primary point of contact for key client relationships, addressing complex inquiries and ensuring high levels of client satisfaction.
• Collaborate with internal stakeholders, including fund accounting, legal, compliance, and technology teams, to deliver integrated solutions.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.
• Ensure adherence to all relevant regulatory requirements (e.g., AML/KYC, FATCA, CRS) and internal policies.
• Lead and participate in client presentations, due diligence meetings, and other client-facing activities.
• Stay abreast of industry trends, technological advancements, and regulatory changes impacting investor services.
• Drive operational efficiencies through process automation and technology utilization.

Required Experience

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field. MBA or equivalent advanced degree preferred.
• Minimum of 10-15 years of progressive experience in investor services within the financial services industry, preferably with a focus on alternative investments (e.g., private equity, hedge funds).
• Proven leadership experience, including managing large teams and developing talent.
• Extensive knowledge of investor services operations, including anti-money laundering (AML), Know Your Customer (KYC), FATCA, CRS, and other relevant regulations.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency with industry-standard investor services software and platforms.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
• Strong understanding of fund structures, legal documents, and financial reporting.

Join SS&C, where innovation meets global opportunities. Click here to apply.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.