New

Assistant Director of Application Management

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Oct 09, 2026

Please see Special Instructions for more details.

If there is a document you feel is relevant to this position that you would like reviewed with your resumeand application, you may upload it to the "Other Documents" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	012133
Vacancy Open to	All Candidates
Working Title	Assistant Director of Application Management
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location	Housing and Residence Life
Salary Range	$81,434 - $98,000
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.
Primary Purpose of Position	The Assistant Director of Application Management for the OneIT Student Affairs Support Team oversees and assists with the support, maintenance, installation, and implementation of a variety of software applications for the Division of Student Affairs as well as specialized hardware specific to divisional needs. Additionally, this position coordinates, integrates, and validates data flowing between the various systems supported and other departmental, divisional, university, or third-party systems. This position also assists clients with the research and evaluation of potential new software systems as well as specialized hardware, works closely with and provides training to staff, assigns tasks and organizes work for direct reports, and manages projects assigned to their team.
Summary of Position Responsibilities	Manage the technical team responsible for supporting, maintaining, implementing, and administering the enterprise software systems for the Division of Student Affairs. Serve as a technical resource and liaison to both technical and non-technical staff, making technical recommendations that align with OneIT and university goals. Coordinate with clients, vendors, team members, and other IT partners to ensure successful implementation of new systems or changes/upgrades to existing systems. Research university or OneIT initiatives to determine how they impact supported applications or infrastructure. Plan the implementation of these initiatives and incorporate them into supported applications or infrastructure as needed. Oversee and assist with the deployment, testing, and implementation of routine and non-routine software installations and updates. Resolve customer issues through our ticketing system in a timely and professional manner. Develop step-by-step documentation for processes and procedures associated with the position.
Minimum Education/Experience	Bachelor's degree in Computer Science, Computer Information Systems, or a related field and 4+ years of relevant work experience.
Preferred Education, Knowledge, Skills and Experience	Experience supporting staff and students in a higher education setting. Excellent oral and written communication skills, particularly in explaining technical concepts to non-technical audiences. Experience supervising staff or serving as a team or project lead with delegation authority. Experience with StarRez, WebTMA, Point and Click, or other residential management systems, facilities management systems, or electronic health records systems is a plus. Working technical knowledge of Microsoft Windows Server OS and Microsoft SQL Server. Experience managing projects to transition data and users from obsolete or outdated software systems to new solutions. Ability to collaborate with other technical and non-technical teams to complete assigned projects and achieve organizational goals. Strong business and systems analysis skills needed to understand the business processes of the supported areas. Willingness to learn emerging technologies and guide others in the appropriate use of these technologies.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	If there is a document you feel is relevant to this position that you would like reviewed with your resumeand application, you may upload it to the "Other Documents" section of the Applicant Documents. The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	10/08/2026
Posting Close Date	10/22/2026
Open Until Filled	No
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you hold a bachelor's degree in Computer Science, Computer Information Systems, or a related field and 4+ years of relevant work experience?
- Yes
- No
*
Please describe, in detail, current or prior work experience supporting staff and students in a higher education environment.

(Open Ended Question)
*
Do you have previous work experience installing software on a Windows server? Please explain your experience.

(Open Ended Question)
*
In previous roles supervising or leading teams, what was the maximum size of the team or group you were responsible for guiding?

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Other Document