New 
Data Protection Service Delivery Manager
 Tata Consultancy Services | |
$64,000 - $95,000
| |
 United States, Massachusetts, Wilmington | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills: *
8+ years of overall IT experience. *
4+ years in Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles. *
Experience managing managed services or AMS engagements in enterprise environments. *
Experience supporting global customers with multi-cloud environments. *
Strong understanding of Microsoft Purview, including DLP, Information Protection, Insider Risk Management, eDiscovery, Sensitivity Labels, and Retention Policies. *
Good knowledge of Netskope CASB, SWG, NPA, and Zero Trust security concepts. *
Familiarity with Wiz Cloud Security Platform for cloud data protection and risk management. *
Understanding of AWS, Azure, and Microsoft 365 security and compliance services. *
Knowledge of data governance, data classification, data lifecycle management, and regulatory compliance requirements. *
Experience managing security operations, incident management, risk mitigation, and compliance reporting. *
Working knowledge of ITIL Service Management processes. *
Experience leading teams of 8-15 security, DLP, or data protection professionals. *
Strong stakeholder management and executive communication skills. *
Experience managing SLAs, KPIs, service reviews, and operational governance. *
Proven ability to manage customer escalations and drive issue resolution. *
Experience in resource planning, capacity management, and workforce optimization. *
Strong reporting, presentation, and dashboard preparation skills for leadership audiences *
Bachelor's degree in Engineering, Computer Science, or related discipline. Roles & Responsibilities: *
Oversee daily operations related to Microsoft Purview, Netskope, and Wiz services. *
Ensure all incidents, service requests, and operational tasks are completed within agreed SLAs. *
Act as the primary point of contact for customer and stakeholder communications. *
Conduct regular service review meetings and provide status updates to leadership. *
Manage customer escalations and drive timely resolution of issues. *
Monitor service performance, KPIs, and compliance metrics. *
Coordinate with Security, Cloud, Infrastructure, and Compliance teams for issue resolution and project delivery. *
Review and approve operational changes, maintenance activities, and major releases. *
Ensure Data Loss Prevention (DLP), data classification, and data protection controls are operating effectively. *
Drive continuous service improvement initiatives to enhance quality and efficiency. *
Perform resource planning, workload management, and capacity forecasting. *
Support hiring, onboarding, training, and mentoring of team members. *
Conduct performance reviews and support employee development plans. *
Review major incidents, identify root causes, and ensure corrective actions are implemented. *
Ensure adherence to security policies, compliance requirements, and audit controls. *
Track operational risks and drive risk mitigation activities. *
Prepare and present weekly and monthly service reports, dashboards, and management updates. *
Identify opportunities for automation and process optimization. *
Maintain strong customer relationships and ensure high customer satisfaction. Good to Have: Excellent communication Team collaboration Documentation and knowledge sharing Any Technical Certification is Preferred Salary Range: $64,000 - $95,000 a year #LI-CM2 Location
Wilmington, MA
Function
TECHNOLOGY
Role
Engineer
ID
430320
Skills
Data Analytics | Data & Infra Security
Salary Range
$64,000 - $95,000 | |