New

Infor Xa (Mapics) Techno Functional Consultant

Tata Consultancy Services
$110,000 - $140,000
sick time, 401(k)
United States, North Carolina, Elon
Oct 28, 2026
Job Description Role Summary Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices. Must Have Technical/Functional Skills Functional Skills Good understanding of business processes, especially within the Manufacturing domain. Knowledge and experience in ERP implementation and support methodologies/processes. Expertise in Infor XA / MAPICS ERP, particularly in: Manufacturing Order to Cash Supply Chain modules Technical Skills Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming. Strong understanding of: AS/400 DB2 SQL/400 SQLRPGLE CLLE XML Infor XA PowerLink SystemLink NetLink ILE RPG Critical Skills Knowledge of ITIL Service Management. Soft Skills Excellent verbal and written communication skills in English. Positive attitude and strong team-player mindset. Roles & Responsibilities Manage incidents and service requests raised by business and IT teams. Ensure response and resolution within agreed SLA timelines. Analyze tickets and provide effective resolutions to users. Discuss solutions and configuration changes with users. Document observations and findings before incident closure. Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents. Execute problem management activities to prevent recurring issues and improve service quality. Adhere to agreed Service Level Agreements (SLAs). Analyze requirements and perform gap analysis. Work closely with offshore teams and facilitate communication between business and IT stakeholders. Support application enhancements, maintenance, and development activities as required. Managerial Skills Lead offshore development and support teams. Salary Range: $110,000 - $140,000 per year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Elon, NC Function TECHNOLOGY Role Senior Engineer ID 435738 Skills ITIL Salary Range $110,000 - $140,000 Desired Candidate Profile Qualifications BACHELOR OF COMPUTER SCIENCE