Data Operators

Customer service and hospitality are the primary focus of this participant-facing Data Operator role. We are seeking candidates with in-person customer service experience outside a call center and hospitality experience. Data Operators support and monitor participants completing study activities for clients, ensure adherence to Standard Operating Procedures (SOPs), maintain compliance throughout the study process, and oversee smooth shift-to-shift operations. The ideal candidate is detail-oriented and proactive, with the ability to make quick, logical decisions in a time-sensitive environment.

Key Responsibilities:

1. Deliver welcoming, attentive in-person customer service and hospitality while monitoring and coordinating with study participants throughout their entire onsite journey, from entry to exit, ensuring a smooth and compliant experience.

2. Ensure the study participants follow the SOPs and study protocols while examining and handling accessories/equipment.

3. Ensure 100% compliance testing is completed once participants have finished the study activities.

4. Monitor the condition and functionality of study accessories and equipment and promptly identify any issues or failures.

5. Make quick, logical decisions when an equipment issue occurs and coordinate with appropriate Technical SME for troubleshooting & resolution.

6. Provide shift handover briefing to the incoming Data Operators on equipment status, ongoing issues, pending activities, and other updates.

7. Maintain accurate records and communicate any incidents, deviations, or operational concerns to the site supervisor.

8. The position requires a flexible schedule covering Monday through Sunday, totaling 40 hours per week with 2 designated days off.

9. Be willing and flexible to clean break rooms and maintain their cleanliness as part of daily site operations.

10. Be willing and flexible to clean electronic devices, including sanitizing earbuds between participant sessions, in accordance with SOPs.

Shift Schedule and Availability

Candidates must be available for rotating assignments to morning and afternoon/evening shifts, with weekend shifts as needed. The shift times are listed below.

* Monday to Friday:

Shift 1 (Morning): 7:00 AM - 3:30 PM PST

Shift 2 (Afternoon/Evening): 12:30 PM - 9:00 PM PST

* Saturday and Sunday (as needed):

Shift: 8.30 AM - 5:00 PM PST

TCS Employee Benefits Summary:

* Discretionary Annual Incentive.

* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

* Family Support: Maternal & Parental Leaves.

* Insurance Options: Auto & Home Insurance, Identity Theft Protection.

* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

* Time Off: Vacation, Time Off, Sick Leave & Holidays.

* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $48,000 - $55,000 per year

Desired Candidate Profile