Sales Coordiantor

SPARK YOUR CAREER as an Administrative Assistant / Sales Coordinator by joining RALCO Electric & Generator in Westport, MA!

RALCO Electric & Generator is a full-service electrical company that has been in business for over 40 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island.

Working at RALCO offers the opportunity to be part of a team committed to quality service, strong customer relationships, and professional growth. We are looking for an organized, proactive, and detail-oriented individual to support our generator sales department and assist with day-to-day administrative needs. At RALCO, you will be valued as a person and a professional! We are small enough to care but big enough to provide opportunities to grow in a rewarding career. Join the RALCO team today!

As an Administrative Assistant / Sales Coordinator you will:

• Provide professional and timely communication with customers and prospective customers by phone and email.
• Prequalify prospective customers before scheduling site visits, explaining the advantages and differences between RALCO and its competitors.
• Document customer needs, priorities, and project timelines in HubSpot CRM.
• Schedule site visits, coordinate calendars, and prepare information for outside sales representatives.
• Follow up with prospects and customers regarding appointments, outstanding proposals, and next steps.
• Maintain accurate customer records, notes, tasks, and sales opportunities in CRM.
• Monitor outstanding quotes, overdue follow-ups, and stalled projects, communicating concerns to the appropriate team members.
• Prepare and update weekly reports, spreadsheets, and sales scorecards.
• Assist with data entry, document preparation, filing, correspondence, and general office responsibilities.
• Support management and team members with administrative tasks and special projects as assigned.

Minimum Qualifications and Requirements:

• Experience in administrative support, customer service, sales coordination, or a similar role.
• Strong organizational skills and attention to detail.
• Professional phone, email, and interpersonal communication skills.
• Ability to prioritize multiple tasks, adapt to changing needs, and follow through independently.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with HubSpot or another CRM system is a plus.
• Experience in generators, electrical services, construction, or another home service industry is helpful, but not required.
• Strong communication, problem-solving, and time-management skills.

What Success Looks Like:

• Customer inquiries receive timely and professional responses.
• Appointments are scheduled when prequalification criteria are met.
• Customer records, sales opportunities, and follow-up activities are accurate and up to date.
• Appointments and project handoffs are well coordinated.
• Administrative responsibilities are completed reliably and on time.
• Concerns are communicated promptly, and ownership is taken to help deliver a positive customer experience.

Benefit Details:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Match
• Life Insurance and AD&D
• Supplemental Insurances
• Generous Paid Time Off
  

RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.