Rental Fleet Manager - Power and Energy

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

* Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.

* Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments

* Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.

* Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.

* Build Trust - Take ownership, act with urgency, and follow through on commitments.

* Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Fleet Management

* Oversee operational readiness and utilization of the Power Systems rental fleet.

* Develop fleet maintenance plans to maximize uptime and rental availability.

* Monitor fleet condition, utilization, age, and replacement requirements.

* Ensure every asset is connected on VisionLink and communicating.

* Coordinate equipment transfers between locations.

* Maintain accurate asset and service records.

* Receives new equipment from Factory, Coordinates PDI's, Warranty Enrollment, Rental Fleet Transfer

* Ensure Service Calls are opened correctly.

* Responsible for the rental rollout process to implement consistency and delivery of a finished product in the most cost-effective manner. This includes all communication, onsite visits, and hands-on help when needed, etc.

* Evaluate and review equipment forecasting with Rental Manager.

* Ensure processes are driving alignment with Caterpillar key metrics.

* Access Dealer network for equipment that is unavailable in territory.

Rental Readiness

* Ensure equipment is PDI'd, tested, and rental-ready before deployment.

* Transfer into Rental Fleet timely.

* Maintain rental-ready standards and processes, Return to Ready App.

* Prioritize repairs and maintenance required for upcoming rentals.

* Conduct fleet audits for quality, safety, and performance.

Warranty Administration

* Warranty Enrollment.

* Manage warranty expiration times and renew when needed.

* Analyze failure trends and work with manufacturers and internal teams.

Service Coordination

* Utilize Vision Link to monitor condition of connected equipment.

* Coordinate maintenance schedules and repair priorities with Service Team.

* Ensure scheduled preventive maintenance is completed and timely.

* Manage Teams Planner to ensure clear expectations for service departments.

* Serve as liaison between Rental Operations and Service Departments.

* Oversee the Return to Ready shop process to maximize fleet availability.

* Ensures a consistent fleet image, repair expectations, and processes amongst all locations, working with Regional Managers and store managers.

* Works with Equipment Ops and Supervisors to complete all service letters before the expiration date.

* Recover 100% of damage expense for the Rental Division.

* Tracks the SOS results and ensures that proper repairs are completed in a timely manner to help prevent costly repairs and failures.

* Manage "on hold" equipment statuses to minimize poor utilization. Perform yard walks to analyze fleet condition and make suggestions for any gear that appears to need retired or rebuilt.

* May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. Performs other duties as assigned.

Safety and Compliance

* Ensure all fleet assets meet safety and regulatory requirements.

* Verify inspections and documentation are completed prior to rental.

* Financial Management

* Monitor repair, damages and operating costs. Using P & L.

* Support capital planning and replacement strategies.

* Promotes and manages all customer care standards.

* Analyze utilization and profitability metrics.

Key Performance Indicators (KPIs)

* Rental fleet availability

* Equipment utilization

* Preventive maintenance compliance

* Equipment downtime reduction

* Rental revenue growth and Profitability

* Safety compliance

EDUCATION AND EXPERIENCE:

* 3+ years of experience in power systems, fleet management, rental operations, or equipment maintenance required.

* Strong knowledge of generators, engines, electrical systems, and rental equipment required.

* Understanding preventive maintenance and warranty processes required.

* Strong organizational, communication, and planning skills.

* Ability to collaborate effectively without direct supervisory authority.

PHYSICAL CHARACTERISTICS:

* Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.

* Ability to lift up to 45 lbs.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive. ("Safety Sensitive" status will be added or removed by HR)