Content Manager (Website Publisher)

Aquent is partnering with an esteemed financial services leader known for its commitment to empowering individuals and institutions through innovative digital experiences. This organization is dedicated to providing seamless, secure, and engaging platforms that connect millions with their financial goals. Join us in a dynamic role where your expertise will directly contribute to shaping the public face of this industry leader.

About the Role

We are seeking a highly motivated and detail-oriented professional to join our client's dynamic team. In this pivotal hands-on role, you will be instrumental in shaping the digital presence of a leading enterprise, directly impacting how users interact with critical information and services. Your expertise in web publishing will ensure that content is not only accurate and accessible but also delivered with precision and efficiency, contributing directly to a world-class user experience. This is an execution-focused position where you will apply established content models, taxonomy, governance, and accessibility requirements to deliver exceptional public web experiences.

What You'll Do

• Build, configure, and update public-facing web pages using approved components, templates, and publishing standards in Drupal, with occasional support for Sanity authoring.
• Accurately enter and format content, links, metadata, and page elements based on approved source materials and requirements.
• Manage high-volume publishing tasks, including content updates, renewals, retirements, urgent requests, and planned initiatives, effectively prioritizing and meeting deadlines.
• Guide content through established review, approval, staging, and release workflows.
• Collaborate with content owners, publishing teams, design, and technology partners to facilitate page creation, enhancements, and ongoing site maintenance.
• Conduct thorough self and peer quality assurance to verify content accuracy, page configuration, links, formatting, metadata, responsive presentation, and compliance with publishing requirements.
• Apply established digital accessibility requirements and proactively remediate content-level accessibility issues.
• Document and troubleshoot content or presentation defects, coordinating resolutions with relevant partners.
• Support release-readiness reviews, launch validation, and post-release verification.
• Assist with User Acceptance Testing (UAT) planning and execution, defect logging, retesting, sign-off readiness, and validation across various browsers, devices, environments, and audience experiences.
• Maintain QA checklists, test scenarios, defect standards, and validation documentation.
• Prepare content for publishing or transition, including inventory review, cleanup, mapping, and restructuring.
• Apply approved metadata, taxonomy, tagging, and content-model requirements.
• Ensure content completeness, correct categorization, and alignment with approved source materials and governance standards.
• Identify and coordinate resolution for missing, outdated, or inconsistent content with content owners or delivery partners.
• Track assigned work, issues, and dependencies through to resolution.
• Adhere to established content standards, approval processes, and publishing controls.
• Communicate risks, issues, dependencies, and recommendations clearly and promptly.
• Maintain publishing checklists, job aids, and process documentation.
• Provide responsive and professional support to business stakeholders and publishing partners.

Required Skills & Experience

• Proven experience publishing and maintaining content for enterprise websites or other large digital properties.
• Hands-on experience with Drupal or a comparable enterprise content management system.
• Demonstrated ability to build web pages using reusable components, templates, or structured content models.
• Experience performing content entry, self-QA, peer review, UAT, or release validation.
• Working knowledge of HTML, CSS, responsive web design, metadata, taxonomy, tagging, and SEO principles.
• Understanding of digital accessibility requirements and content-level remediation.
• Demonstrated ability to troubleshoot content, formatting, accessibility, and presentation issues.
• Experience working in a high-volume, deadline-driven environment with competing priorities.
• Strong attention to detail, organizational, and communication skills.
• Ability to collaborate effectively with content owners, publishers, designers, compliance partners, and technology teams.

Preferred Skills & Experience

• Hands-on experience with Sanity or another headless CMS.
• Experience supporting large-scale website modernization, content transition, or migration activities.
• Experience with structured, modular, or reusable content.
• Experience working within regulated review and approval processes.
• Experience supporting scheduled releases, major website launches, or high-volume digital publishing operations.
• Experience working within Agile product teams or digital transformation programs.
• Familiarity with user-centered, mobile-first, and content-usability practices.
• Experience creating publishing documentation, QA checklists, or training materials.