Program Manager - Monetization Partnerships
Duration: 12 Months
Remote - Americas Time Zone Overlap
Work location: Remote or Onsite in either Miami, Boston, or NYC
About the Team
Monetization Partnerships manages relationships with third-party partners, including Business Solution Providers that build on the WhatsApp Business Platform. Enterprise Paid Support offers guaranteed response times and dedicated technical consultants. The team is expanding this offering through its partner ecosystem.
About the Role
We are seeking a hands-on Program Manager to lead the third-party Paid Support go-to-market program. This individual will translate the existing strategy into a managed partner pipeline, effective sales materials, coordinated outreach, and partner conversions. The role reports to the Managing Director of Americas Monetization Partnerships and works closely with the Enterprise Paid Support Operations Program Manager.
Key Responsibilities
Build and manage the partner pipeline, including stage tracking, weekly forecasts, and progress toward conversion targets.
Validate and prioritize prospective partners based on partner spend, business-client volume, and support demand.
Create tailored pitch decks, one-pagers, free-versus-paid comparisons, FAQs, and objection-handling materials.
Coordinate regional partner pitches with Strategic Partner Managers and capture pricing feedback, particularly in India and Latin America.
Coordinate Partnerships, Sales, and Operations on support staffing, service-level commitments, revenue forecasts, and action items.
Work with Sales Operations and Legal on partner contract requirements, including arrangements covering multiple business clients.
Track risks, assumptions, issues, and dependencies, escalating blockers with clear recommendations.
Produce weekly status updates and monthly business review inputs covering pipeline health, conversions, and revenue against plan.
Develop and maintain playbooks and operating procedures for the partner sales program.
Minimum Qualifications
10+ years of experience in program management, partner management, go-to-market, or management consulting.
Experience managing cross-functional programs with multiple stakeholders and dependencies.
Experience tracking sales or partner pipelines, including forecasting.
Experience creating executive presentations and sales materials.
Strong written and verbal communication skills, including communicating program status, risks, and recommendations.
Preferred Qualifications
Experience with partner-led B2B services, WhatsApp Business Platform, business messaging, paid-service pricing or contracts, multi-region programs, support service levels, and AI-enabled workflows.
Portuguese or Spanish fluency.
Former Meta experience.
Education and Certifications
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Spectraforce Technologies
Oct 29, 2026