Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position is an integral member of the business development team responsible for providing support in areas of business planning, customer relationship management, marketing, and special projects for Specialty, Retail and Home Infusion Pharmacy with a focus on clinical continuity. This individual will assist or lead Initiatives contributing to the growth of medical center pharmacy and service excellence. As well, the individual represents specialty, retail, and home infusion pharmacy across Yale New Haven Health System (YNHHS) and externally and communicates the value proposition of pharmacy services offerings. The position requires travel and utilization of various communication tools to engage stakeholders.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Customer relationship management
-Nurture and maintain strong relationships with existing customers
-Provide excellent customer service, ongoing support, answer questions, investigate and triage any issues that are escalated by customers promptly
-Perform on-site visits with clinics, stakeholders, community members, or any new leads
-Schedule appointments for stakeholder engagements
-Is accountable for prescription clinical continuity for assigned areas
-Onboard, support, and maintain services with departments, clinics, key stakeholders, etc for any project or enhancement implementation
-Create, plan, and deliver presentations to educate internal and external stakeholders about the specialty retail and home infusion pharmacy offerings, capabilities, and benefits as well as disseminate communication on updates, changes, or other messages as assigned
-Provide training on available services for specialty, retail, and home infusion pharmacy and how to engage key stakeholders
-Manage the shared business development email through closed loop communication as well as cover team member's areas as needed
-Generate leads and establish connections
-Follow up on leads promptly and effectively, nurturing relationships into productive partnerships
-Attend events such as but is not limited to the following ribbon cuttings, press releases, community events, different disease state walks - 2. Monitor, measure, and analyze clinical continuity, business opportunities, and initiatives or project effectiveness
-Conducts deep market research to identify key stakeholders, competitive insights, consumer behaviors, and market trends
-Pull, analyze, and trend clinical continuity data and trends for strategic discussions and planning
-Identify opportunities for new business development
-Engage with team members on business scoping and opportunities assessment
-Document engagement activities in excel and/or other platforms - 3. Strengthen awareness of services and products
-In collaboration with the marketing and communications department: Design and implement successful marketing campaigns, create product content and collateral to articulate the benefits and value proposition of pharmacy services to the public and external to pharmacy department, produce promotional materials, campaigns, and messaging, and create, maintain and strengthen department's overall brand in all forms of media
-Develop and create presentations on specialty, retail, and/or home infusion services for internal (ex. pharmacy, residents) and external stakeholders (Ex. accrediting bodies, departments, community)
-Participate in developing enhancements, tools, or other methods to increase engagement, prescription clinical continuity, and/or other initiatives
-Have onsite visits with departments, community locations, etc. within specified scope to provide marketing collaterals
-Provide education and training on available services for specialty, retail, and home infusion pharmacy
-Proactively identify methods for improved communications with customers and implement these methods to enhance customer satisfaction - 4. Other
- Attend meetings for job-related duties as assigned
-Perform miscellaneous job-related duties as assigned
Qualifications
EDUCATION High School Diploma or equivalent required with additional broad training in fields such as pharmacy, medical office administration, business development, sales, or similar vocations. EXPERIENCE A minimum of 1-3 years in pharmacy or other applicable health care experience required. Previous experience in business development or sales with responsibility for analyzing market trends and identifying opportunities for growth preferred. SPECIAL SKILLS -Strong communication skills, both verbal and written, and the ability to collaborate effectively with team members across departments
-Strong customer service skills, customer relationship management, and independent problem solving.
-Must have the ability to prioritize and to manage multiple projects at the same time in a fast-paced environment
-Must be Competent with Microsoft Office applications including Excel and PowerPoint
-Strong presentation skills and slide presentation creation preferred.
-Knowledge of healthcare or drug products preferred.
-Familiarity with Salesforce or other CRM software is a plus. PHYSICAL DEMAND Travel is required for specified assigned scope.
YNHHS Requisition ID
197547
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Yale New Haven Health
Oct 30, 2026