Medical Billing & Collections Supervisor

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Summary

We are seeking an experienced Medical Billing & Collections Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.

• Aggressively manages all non-compliance in a timely, complete and professional manner
• Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)
• Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
• Conducts employee counseling as needed for attendance, work performance, and policy violations
• Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
• Ensures communication with payer
• Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
• Gathers and analyzes information in order to provide recommendations on various issues
• Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
• Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
• Provides direction to billing staff and resolves problems in a timely and professional manner
• Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
• Responsible for the filing and maintenance of all reports as required by company policy and procedure
• Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashion
• Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
• Reviews applicable audits for completeness, unusual items and charges, and follows up on any discrepancies
• Run all applicable reports timely and delegates or distributes as required
• Performs other duties as required or assigned

Supervisory Responsibilities

• Ensures billing staff are practicing safe work habits to ensure a safe work environment
• Manages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirements
• Manages difficult customer or employee situations; and responds promptly to customer or employee requests

Education and Experience

• High school diploma or equivalency
• Three to five years of supervisory experience or prior work experience in a team oriented environment highly desired
• A minimum of two years of experience in billing and collections is highly desired
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Employment is contingent upon a drug screening test and background investigation
• Valid driver's license in state of residence

Skills

• Ability to maintain confidentiality, as well as practice discretion and caution when handling sensitive information
• Ability to multi-task
• Ability to problem-solve
• Ability to self-motivate
• Deductive reasoning skills
• Interprets instructions in a variety of communication mediums
• Speaks clearly and persuasively in positive or negative situations; listens and gains clarification; responds clearly and concisely to questions
• Time-management skills
• Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information

Physical Demands

• Requires ability to work on the computer for long periods of time
• Ability to speak and hear utilizing a telephone
• Ability to walk, stand, and sit repetitively and for prolonged periods
• Capable of lifting minimum of 10 lbs.
• Capable of viewing small print
• Infrequent overnight travel may be required

Machines, Equipment and Technical Abilities

• Microsoft applications, including but not limited to Word and Excel
• Internet and Intranet navigation and research
• Email transmission and communication
• Fax transmission
• Copier equipment
• 12 key calculator
• IMBS system

Work Environment

• Office and call center environment

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.