Suites Associate

Position: Associate Suites

Department: Ticket Office - Premium Services / Hospitality Department

Reports to: Reports to Manager, Premium Services

Status: Part-Time (Non-exempt)

Position Summary

Associate-Suites play an integral role in delivering exceptional and memorable experiences for our premium guests. As a member of the Premium Services Match Day Staff, you are a key player in fostering and enhancing client relationships by ensuring a seamless and enjoyable experience in our Premium spaces.

Primary Responsibilities

• This position will be responsible for the service and execution of delivering premium level hospitality during the 2024 Charlotte Football Club Season.
• Assists with the setup, execution, and breakdown with pre- and post- match activations within the Premium areas.
• Assist in providing a specialized level of customer service to clients and vendors, creating a welcoming atmosphere.
• Actively monitoring credentialed access in Premium spaces by checking tickets and wristbands.
• Match Day responsibilities include, but are not limited to, working as Hospitality Leads, Greeters, Food and Beverage Attendants

Minimum Qualifications

• Must be flexible for all Charlotte Football Club home matches for the 2024 Season, including events held on weekends, nights, and holidays.
• Must be adaptable to a fast-paced work environment.
• Have a positive and solution-oriented attitude.
• Maintain a calm and professional demeanor in exclusive and confidential situations.
• Must be dependable and accountable with report times.
• Work well in collaborative, team environment.
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.

Work Environment

• Ability to meet the physical demands of the job which include lifting (up to 50 lbs.), standing, stooping, and walking for an extended period.
• Ability to remain standing/walking for up to 8 hours.

• Ability to climb stairs.

• Ability to work in outdoor stadium environments which may include inclement weather.

• Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends, and holidays.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.