UPS Field Service Technician

Toshiba International Corporation
United States, Texas, Houston
Dec 27, 2024
Description Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards. Job Summary: The technician uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance. Responsibilities: Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba s products. Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned. Employee`s key responsibilities focus on Toshiba`s standard products. Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba s standard products. Employee must possess product knowledge to provide technical support on Toshiba`s standard products. Employee must be skilled in trouble shooting and repair of Toshiba`s standard products. Employee will perform startup and commissioning on Toshiba s standard products. Employee must be able to complete product inspections on Toshiba s simple nonstandard products. Employee must be able to travel Domestic and International. Travel: Over 50% Education Required: Associates Degree in Electrical or Electronics Engineering / Technology or similar with electronics or electrical theory, or equivalent experience Bachelors Degree Preferred Skills and Experience Required: 2 - 6 years of previous experience Mechanical and Technical Aptitude: A good understanding of mechanical and electrical systems. Customer Service: Field service tech interact with customers regularly. Strong customer service skills, including good communication. Documentation: Keeping accurate records of service calls, maintenance tasks, and repairs. Tools and Equipment: Field service technician should be skilled in using a variety of tools and equipment, from basic hand tools to specialized diagnostic devices. Field service work can be physically demanding, so being in good physical condition and able to lift heavy equipment, stand for long periods. Availability to work long hours, weekends and holidays. Effective communication for reporting issues, explaining repairs, and working with customers, team members, and supervisors. Written and verbal communication skills are important. Tools/Equipment: Common hand and power tools. Electronic test equipment, chart recorders, high voltage test equipment. Physical Requirements: Ability to lift up to 50 lbs. Work Environment: General office environment, with occasional exposure to high voltage / electrical and heavy industry hazards Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws. At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.