Clinical Support Supervisor - Westwood Main OR

Are you interested in joining a
dynamic, fast-paced environment? The Clinical Support Services Supervisor will
oversee the daily operations of clinical support staff, ensuring efficient and
effective delivery of clinical services. This role involves supervising a team
of clinical support professionals, such as OR Hospital Assistants (ORHA) and
Patient Specialty Services Tech (PSST), ensuring high-quality patient care,
adherence to clinical protocols, and compliance with regulatory standards. The
Clinical Support Supervisor will collaborate with support services leadership,
OR clinical leadership and other departments to enhance operational workflow
and contribute to the continuous improvement of patient care services.

Key
Responsibilities:

• Supervision and Leadership:




• Lead, supervise, and provide
  guidance to OR clinical support staff, ensuring adherence to clinical
  protocols and policies.
• Conduct regular performance
  evaluations and provide coaching and training to OR clinical support
  staff.
• Ensure appropriate staffing levels
  for OR clinical support teams, scheduling shifts and adjusting as needed.
  
• Ensure efficient workflow of patient
  care services and prioritize clinical tasks based on urgency and patient
  needs.




• Training and Development:




• Develop and implement training
  programs for OR clinical support staff, ensuring proficiency in clinical
  procedures, patient care protocols, and the use of clinical technologies.
• Stay updated on industry trends,
  guidelines, and best practices, incorporating relevant changes into staff
  training and development.




• Compliance and Quality Assurance:




• Monitor compliance with healthcare
  regulations, internal policies, and accreditation standards.
• Ensure clinical support staff follow
  infection control, safety, and confidentiality procedures.
• Assist in preparing for audits,
  inspections, and regulatory reviews.




• Communication and Collaboration:




• Serve as a liaison between clinical
  support staff and other departments, facilitating communication and
  resolving issues or concerns.
• Collaborate with clinical and
  administrative staff to improve overall service delivery and patient
  experience.
• Act as a point of contact for
  patients and families regarding clinical support services.




• Problem Solving and Issue Resolution:




• Address and resolve conflicts or
  issues related to clinical support staff performance, patient care, or
  operational concerns.
• Identify areas for improvement in
  clinical processes and contribute to process improvement initiatives.




• Administrative Duties:




• Maintain accurate records and
  documentation related to clinical support activities, staffing, and
  patient care.
• Assist in effective payroll,
  scheduling and making modifications as appropriate.

• Knowledge of UCLA Ronald Reagan OR clinical
  operations, healthcare regulations, and quality assurance standards.
• Demonstrated strong leadership, interpersonal, and
  communication skills.
• Ability to manage a diverse team and handle
  challenging situations with professionalism and empathy.
• Proficiency with electronic health records (EHR)
  systems and other clinical management software.