Complaint Resolution Officer

University of California - San Francisco
United States, California, San Francisco
Nov 18, 2024
Complaint Resolution Officer AAEO Administration Full Time 80111BR Job Summary The CRO primarily responds to complaints of discrimination and harassment and discrimination pursuant to the University's Sexual Violence Sexual Harassment Policy ("SVSH Policy") and the University's Policy on Discrimination, Harassment, and Affirmative Action in the Workplace Policy ("Nondiscrimination Policy") and must possess the ability to exercise independent judgment, assess and negotiate complex, highly sensitive situations, maintain confidentiality, and maintain neutrality when handling matters. The CRO will function as a member of the Intake Team in the Office for the Prevention of Harassment and Discrimination ("OPHD"). The CRO is primarily responsible for conducting outreach and intake interviews related to allegations of violations of the SVSH Policy and/or the Nondiscrimination Policy, assessing documentary evidence and information provided during intake interviews, and conducting alternative resolutions when appropriate. The incumbent will make recommendations concerning matters that the CRO believes are appropriate for alternative resolution and, upon approval from the Deputy Director of Complaint Management, will implement alternative resolutions. The CRO will also make recommendations regarding matters that should be referred to the OPHD Investigation Team for formal investigation. Upon consultation and approval from the Deputy Director of Complaint Management, the CRO will refer the matter to the OPHD Investigation Team. The incumbent will also assist, as needed, with conducting internal audits, legal research, and providing campus training, and will serve as a campus subject matter expert on sexual harassment, sexual violence, and EEO-related policies and requirements. The final salary and offer components are subject to additional approvals based on UC policy. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $108,800 - $163,200 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF has been at the forefront of addressing health care disparities and community health needs, while promoting equity, diversity and belonging among its students, trainees, staff, and faculty. UCSF's commitment to diversity and inclusion is integral to fulfilling UCSF's mission to deliver the highest standard of excellence in health care delivery, scholarly research, community service, and training the next generation of health care professionals. OPHD is a significant campus compliance unit housed within the Office of Diversity and Outreach (ODO). OPHD is responsible for overseeing the campus efforts to meet its requirements around Title VI, VII, Title IX and ADA compliance and has exclusive jurisdiction over the University's policies prohibiting discrimination against or harassment of any person on the basis of their membership in a protected category, including sexual violence and sexual harassment. OPHD is responsive to federal and state agencies including the Office of Civil Rights, the Office of Federal Contract Compliance (OFCCP) as well as requests and audits from the UC Office of the President (UCOP). The OPHD is also responsible for assuring OFCCP compliance and the completion of the annual Affirmative Action report. Beyond meeting complex legal requirements, this office helps to create and maintain a University campus community committed to positive values of equal opportunity and fosters a climate free from all forms of harassment, discrimination, or intimidation. Department Website: https://ophd.ucsf.edu/ Required Qualifications Bachelor's degree in related area and 3+ of directly related experience, or equivalent experience / training Minimum of two years of experience in conducting relevant complaint processing. Knowledge of best practices and methodologies for handling harassment and discrimination complaints, including trauma-informed interviewing practices, gathering and analyzing evidence, and writing initial assessments. Training in trauma-focused approaches to investigations Computer competency in basic Microsoft software programs (Outlook, Word, Excel, etc.) and ability to learn and work proficiently in UC and UCSF-specific case management and document management applications. Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally- competent manner. Knowledge of laws and regulations as well as the complexities of matters related to harassment and discrimination in the educational or employment setting, or of substantially similar laws and regulations. Knowledge and ability to interpret federal and state equal opportunity and discrimination laws and regulations, including Title VI, Title VII, Title IX, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and other applicable laws and regulations Proven ability to use discretion and maintain confidentiality. Ability to multi-task while working in an environment with demanding timeframes and competing interests. Political acumen, the ability to establish and maintain productive, professional working relationships with campus administrators, academic and staff employees and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters. Effective written and oral communication skills. Ability to present information in a clear and concise manner both in writing and orally. Strong interpersonal skills and ability to interact effectively with diverse groups. Skills in evaluating diverse viewpoints and managing elevated emotions of complainants during intake interviews. Builds rapport in an open, friendly, and accepting way; strong active listening skills. Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments; critical thinking skills. Applies ethics and compliance concepts and standards in the completion of assignments. Skills in problem-solving. Thorough knowledge of ethics and compliance profession and professional compliance and investigations standards. Preferred Qualifications Juris Doctor degree Title IX compliance certification About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization Campus Job Code and Payroll Title 006232 ETHICS AND CMPLNC PROFL 3 Job Category Government & Public Affairs Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Career Percentage 100% Location San Francisco, CA Campus Mission Bay (SF), Various Work Sites Work Style Hybrid Shift Days Shift Length 8 Hours Additional Shift Details M-F 8-5 with additional hours when necessary