Box Office Assistant PT

At The City of Frederick, we value diversity and the respect, engagement and productivity an inclusive environment produces. We seek to consistently improve internal and external customer satisfaction, innovate, and expand capability of services, and be a government that practices equality, equity, and fairness. We invite you to bring your skills, abilities, and knowledge to The City of Frederick and be a valued addition to a workforce that we know is our greatest asset.

Frederick is a progressive, richly diverse, and authentically charming city. Recognized as one of the best places to live in Maryland, Frederick is surrounded by mountain views and centrally located about 45 miles north of Washington D.C. and 45 miles west of Baltimore, MD.

This position is primarily responsible for customer service, ticket sales and assisting the part-time patron services staff. Responsibilities include fielding and responding to all patron service related inquiries and concerns, processing of all ticket orders, lobby and telephone reception duties, and placement and presentation of current marketing and promotional materials in the entry and lobby areas. Additional responsibilities include daily sales revenue reconciliation and settlement, generation of performance reports, maintenance of patron data base, administrative support for the Box Office Manager and Volunteer Coordinator, and coordination with the marketing team for timely distribution and availability of promotional materials.

Patron services

• Process Ticket orders in person at the box office, via telephone, email, and the Internet
• Respond to all patron inquiries and concerns related to ticketing and box office information
• Process all incoming telephone calls, and greet visitors, determining and directing them to the proper staff member (take messages as necessary)
• Update and maintain patron master file database
• Update "coming events" internal phone message weekly

Box Office Administration

• Organize and maintain project files
• Daily reconciliation of sales revenue, preparation and delivery of deposit

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is required to communicate using the English language and to distinguish audible communication. The incumbent is occasionally required to move about the office setting and to position self within the office to access file cabinets and computer equipment. The incumbent is regularly required to use hands and fingers to process sales revenues received within the box office The incumbent must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move up to 50 pounds. The incumbent must be able to maintain productive work level for long periods of time. The incumbent in this position must be able to work varying hours as needed to accommodate production schedule which will include evenings and weekends

WORK ENVIRONMENT/CONDITION: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical environment requires the incumbent to work regularly in confined spaces and in constant view of public, affording little privacy. The environment may regularly include dust and/or airborne particles and be void of natural lighting. While performing the duties of the job, the incumbent is regularly required to work closely with general public which may include large crowds situated in small spaces.