Prospective Learner Coach - FIU Online

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Serves as the primary point of contact with the institution for prospective digital learners considering online or hybrid degree programs and pathways. The primary focus of the Prospective Learner Coach work involves introducing prospective learners to program pathways that align with their goals, and supporting them as they navigate application, admissions, and enrollment processes for program offerings. The Prospective Learner Coach is responsible for a seamless and positive digital learner experience and for broad engagement with a diverse caseload of prospective FIU 2.0 learners.

• Works directly with a designated prospective learner caseload from initial contact with the institution through to application, enrollment, and personal handoff to an FIU Online Success Coach or faculty advisor as appropriate.
• Communicates with prospective learners through various communication channels including live call, chat, in-person meetings, text, and email.
• Responds to inbound inquiries and initiates outbound communications with prospective students, providing comprehensive information regarding academic program options, admissions criteria, tuition, financial aid, and other relevant details.
• Conducts individualized coaching sessions to understand each prospective learners unique goals and needs, facilitating informed decisions regarding educational pursuits.
• Guides prospective students through the application process, including collection of required documents and completion of any additional steps or requirements.
• Maintains regular communication with the pool of prospective students, encouraging continued engagement with the FIU community, discussions, and events.
• Participates in online program recruitment events, webinars, virtual open houses, and information sessions to showcase online programs and engage with prospective learners.
• Collaborates with designated academic unit representatives and FIU Online team members to coach and facilitate smooth transitions from inquiry through application, admission, matriculation, and enrollment.
• Documents and maintains records of all interactions with prospective learners in Salesforce, tracks progress through the application and enrollment processes.

Bachelor's degree and 3 years of relevant experience or a Master's degree and 2 years of relevant experience.

• Ability to complete Inside Track Coaching Certification within one year of hire.
• Experience using a diverse range of technologies.

Administrative

$45,000 - $50,000

Begin time: 9:00 AM
End time: 5:30 PM

Criminal Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.