Associate Manager, IT Operations

Associate IT Manager will be responsible for all support queries across the Data & Technology departments, working to deliver best value services for the benefit of our clients, employees and investors through the application of computer and communication technology.

Key Accountabilities:

• Providing support and assistance to the overall Data & Technology service functions, including end user computing, basic computer system training, inventory management, installations, repairs and maintenance of desktop PCs, notebooks, and printers

• Supervise and provide work direction to IT support staff, ensuring that the delivery of first class customer experience within the end user computing environment is achieved.

• Working with senior management to provide forecasting and expenditures related to local budgets

• Ensuring that the management and provisioning of systems is available to our end users, within the agreed IT catalogue of systems

• Provide support and leadership to IT related projects, ensuring deliverables are managed in line with deployment.

• Perform 1-2-1's, appraisals and involved in employees career growth

• Work closely with management and technical staff to review and define standards

• Contribute to the team building and collaborative environment for resources to create a high performing work team

Skills:

• Excellent interpersonal, verbal, and written communication skills

• Excellent problem-solving skills

• Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support

• A Flexible attitude with respect to work assignments and new learning

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Willingness to work in a matrix environment and to value the importance of teamwork

• Willingness to travel to other locations to provide support as instructed by management

• Time management and tracking of team members to ensure appropriate allocation of resources is aligned to the business need

Knowledge and Experience:

• 7 Years + experience in systems support and operations, including LAN administration, PC and user support

• Prior experience within a supervisor/lead position, managing small work teams with 1 to 4 direct reports

• Experience managing/supervising individual contributors

• 7 Years + experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)

• 7 Years + knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols.

Education:

• University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.