Care Consultant

The Care Consultant will provide guidance and support to individuals impacted by Alzheimer's disease and other dementia and respond to disease related questions / situations by providing guidance, problem-solving, decision-making support, crisis assistance, and connections to local services. Conduct clinical assessments and action plans that identify needs and offer interventions based on those needs, including assistance with future planning, and in-depth education about the disease and caregiving. Implement the Alzheimer's Association's program delivery and growth strategy to reach more people with volunteer-delivered support group and early-stage programs.

This position is grant funded.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Utilize Solution Focused Brief Therapy (SFBT) techniques and skills while providing short term telephone consultation to callers in a professional and compassionate manner.
• Build rapport and engage callers while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation in order to determine appropriate interventions and resources.
• Help constituents better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
• Link constituents to education, support, local community resources, and emergency/crisis services if needed.
• Provide accurate and efficient documentation for call interactions including the presenting issue and goal, interventions, and action plan.
• Handle high emotions, trauma, and grief of callers with calmness and empathy in order to assess their current situation and take the next appropriate step(s).
• Follow established Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols. Uphold the Alzheimer's Association policy on client confidentiality.
• Develop & implement a data-informed, community impact plan to expand reach of support groups and early-stage programming in each assigned market of opportunity defined by a strategic geography or population.
• Recruit, train and lead volunteers to deliver and grow programs in designated markets. Provide ongoing technical assistance, coaching and support. Ensure accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance.
• Achieves grant deliverables as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Ability to utilize Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities within a brief interaction.
• Experienced clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action plans.
• Ability to handle interactions with constituents involving heightened emotions including crisis, abuse, suicidal, and homicidal situations.
• Strong general computer skills including the ability to navigate various different systems and resources, troubleshoot minor technology issues, and set-up own work equipment.
• Attention to detail and effective time management and multi-tasking skills
• Familiarity with healthcare systems, mental health, aging and disability services, and Alzheimer's disease/dementia resources.

REQUIRED EDUCATION AND EXPERIENCE:

• Master's degree in social work, psychology, or counseling + 1 year experience
• Preferred master's degree in social work, psychology, or counseling required and licensure (LSW, LCSW, LPC, LCPC) + 2 - 3 years' experience
• Travel, including periodic evening and weekend work required

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Ability and willingness to travel up to 50% within the assigned territory by car

Title: Care Consultant

Position Location: Hybrid; Must reside in Herkimer, Jefferson, Lewis, Oneida, Onondaga, Oswego or St. Lawrence County

Full time based on 37.5 hours per week minimum

Position Grade: 205 Exempt ($60,000 - $64,000)

Reports To: Director, Care & Support

Who We Are:

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.

The Alzheimer's Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.