Information Systems & Technology Manager

The vision of Marrakech Inc. is that each person we serve will live and work in the community and be accepted by their neighbors, co-workers, family, friends and acquaintances for their individual qualities and contributions.

Are you tech-savvy, love problem-solving, and thrive in a dynamic environment? We're looking for an Information Systems and Technology Manager to keep our tech running smoothly and lead a team of IT specialists! You'll be the go-to person for everything from managing our Microsoft systems to troubleshooting network issues. Experience with InTune and Entra a PLUS! If you're ready to take on new challenges, make an impact, and have fun while doing it, this role is for you.

SUMMARY

The Information Systems and Technology Manager is responsible for sustaining Marrakech's current technology infrastructure and addressing various IST needs. This role includes supervising IT Specialists and ensuring end-user support for hardware and software. Key responsibilities encompass setting up, maintaining, and repairing computer systems and associated peripherals, serving as administrator for various IST systems, serving as the external vendor point of contact, overseeing internet and network connections, administering telephone services, and managing users. Additionally, the IST Manager handles remote location servicing and staff training. They maintain comprehensive records through help desk ticketing software and other documentation methods, such as inventory lists, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises the IT Specialists
• Serve as Microsoft Administrator for Entra (Azure), Intune, and Defender systems
• Oversees the company-wide help desk activities and resolves escalated issues if necessary.
• Ensures all incoming tickets are assigned, and ensures ticket follow up and completion.
• Provide technical assistance and support either in person or remotely for incoming queries and issues related to computer systems, software, and hardware as part of help desk responsibilities during regular business hours.
• Maintain correct documentation in the form of the help desk ticketing system, inventory lists, etc., ensuring all hardware and/or accessories issues to or returned from staff is documented with a signed receipt.
• Assist in maintaining and administration of Microsoft 365 user accounts, including Defender.
• Aid in maintenance and repair of agency computers. Set up computers and hardware, install software, clean and reformat older computers for future use. Diagnose system hardware and software problems. Prepare obsolete systems for removal from service.
• Maintain the security and confidentiality of all electronic sensitive information and Protected Information (PI) at all times.
• Participate in evaluating computers and computer components with regard to potential future usefulness. This includes both current agency hardware and potential donations.
• Ensure smooth operation of agency network in the absence of the VP of Information Systems and Technology.
• Troubleshoot, diagnose, and resolve network and/or email problems. Notify the VP of Information Systems and Technology in the event of a significant network issue.
• Recommend or perform remedial actions to correct problems.

QUALIFICATIONS:

Professional Competencies

• Organization Skills: This position must have strong organization skills and attention to detail to manage a variety of databases ranging in size and complexity. Time management is required as priorities will regularly shift and compete.
• Interpersonal Skills: This position works with people across the entire organization as well as external vendors. Good communication and customer service skills are essential to assist others as well as provide instruction on related processes.
• Reading and Writing Skills: The IST Manager must be able to write well in order to document recommendations, submit clear tickets in related support portals. They must also be able to read well, including technical documents and other communications. The IST Manager must be able to accurately determine user needs or technical solutions from what they read.
• Computer Systems Knowledge: The IST Manager must have extensive knowledge in various computer and networking systems, which includes the ability to troubleshoot various computer and networking problems.
• Adaptability Skills: The IST Manager must have the ability to work independently while following the policies and procedures of the IST Department, while also engaging additional resources, including the VP of IST, when appropriate. The IST Manager must be able to adapt to changes in technology and work environment, and changes approach or method to best fit the situation. The IST Manager must be willing to be flexible as far as work responsibilities and environment
• Organizational Knowledge: Extensive knowledge about the mission, philosophy, culture, programs, and strategic direction of the organization is essential to this position as these areas are integrated throughout many of our database systems, especially those related to electronic documentation and employee processes.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S./B.A.) or equivalent from four-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Knowledge and experience in supporting Microsoft technologies such as Office applications as well as Microsoft 365 is required. Experience with Microsoft Defender, InTune, and Entra (Azure) administration preferred.

Other Requirements:

• Minimum 2 years supervisory experience required.
• Must have own, insured vehicle for use for this position. Travel to other sites in Connecticut are required.
• Flexible schedule, with occasional evenings and weekends required.
• Must be able to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Schedule: Exempt, flexible to the needs of the agency

Salary: $47,320 starting and $52,000 after completing introductory period

Marrakech is an equal opportunity employer. Marrakech, Inc. does not discriminate on the basis of sex, race, color, religion, age, disability, status of veteran, national or ethnic origin, or sexual orientation.

• Woodbridge, CT 06525, USA