Mobile Platform Admin

Prisma Health
United States, South Carolina, Greenville
300 East McBee Avenue (Show on map)
Nov 15, 2024
Inspire health. Serve with compassion. Be the difference. Job Summary Serves as the subject matter expert (SME) on mobile devices. Provides reliable and accurate technical knowledge to deploy newly approved devices and resolve issues. Utilizes strong understanding of mobile device security protocols to assure overall device management. Responsible for training both trainers and end users at all levels up to and including executives in the operation and configuration of devices and/or services provided. Coordinates the purchasing of mobile devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of mobile devices including but not limited to tablets, laptops, cellular, mobile VOIP devices, pagers, and all associated peripherals. Assists in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. This position will create, maintain, and manage documentation for both technical staff and end users as necessary. Assists with budget forecasting for hardware and software assets. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Manages the purchase and deployment of mobile hardware, software, licensing, security and maintenance related to the enterprise mobile device management solution. Performs analysis and resolution of complex technical performance issues to provide Tier 2 support to personnel and customers. Performs updates and deployments to mobile devices utilizing mobile device management software including testing and certification while adhering to department standards. Participates with ITS leadership in current and future mobile devices strategic planning including research, selection and deployment of new technologies. Creates and maintains mobile device documentation related to mobility strategy, education, polices, processes, and troubleshooting. Works independently to prioritize work that provides resolution to Tier 2 Service Desk cases within established service level agreements, appropriately escalating unresolved issues. Educates trainers and end users of levels on the operation of devices and provided services. Maintains mobile device databases including inventory management and mobility device management. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Associate degree in Information Technology, Business, Management, or related field of study Experience - Five (5) years mobile device management applications and IOS, Android and Windows technologies In Lieu Of In Lieu of the education and experience requirements noted above, High School Diploma and five (5) years of information technology / mobile device management experience may be considered. Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills including word processing, spreadsheets, databases and data entry Mobile device hardware Mobile management solutions Work Shift Day (United States of America) Location Greenville Memorial Med Campus Facility 7001 Corporate Department 70019011 ITS Client Engineering/Mobility Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.