Patient Visit Specialist - Hospice

Now hiring a full time Patient Visit Specialist!

The Patient Visit Specialist plays a crucial role in patient care, performing visit closure activities such as scheduling and working work queues. This position acts as a telephone liaison between providers and patients, ensuring the smooth coordination of patient care and providing an exceptional patient experience. The individual will process daily referral work queues, demonstrating their commitment to patient well-being. The candidate would be interested in learning the requirements of hospice scheduling, further enhancing their role in patient care. The work of this position is intended for the successful completion of the following steps ordered by the clinician, making the individual an integral part of the healthcare process. This individual would be set up for success with great time management and organization skills, knowing that their work directly impacts patient care. The chosen individual would have advanced scheduling (Return scheduling knowledge, which includes the ability to scrub schedules for accuracy and efficiency in the home department).

This position typically works Monday through Friday, with rare occasions for overtime. The position offers the flexibility of remote work, with the possibility of working from Presbyterian El Camino based on Wi-Fi connectivity and/or low productivity.

Medical Assistant candidates will be integral in sharing the responsibilities of prior authorizations, contributing to the smooth operation of patient care.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: No
• Job is based Presbyterian El Camino
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:

Minimum 18 months experience in a clinical setting with significant MD interaction

Experience:

• Minimum 18 months experience in a clinical setting with significant MD interaction
• Proficiency in prior authorization/certification/referral process
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Academic Preparation:

• High school or equivalent
• Short-term training in Medical Terminology
• Familiarity with CPT and ICD-10 coding

Professional Requirements:

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Abilities:

• Requires strong organizational and multi-tasking skill sets
• Significant customer service skill set paramount
• Must be able to function under pressure while maintaining professionalism
• Working knowledge of CPT and ICD-10 coding

• Reviews and follows order entered into the EHR by the clinician
• Obtain Prior Authorization/Referral
• Validates patient MyChart Access
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
• Appointment reminder calls
• Perform other duties as required

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.