Senior Case Manager-Patient Navigation

The Senior Case Manager is a professional, clinical registered nurse who assumes responsibility and accountability for the international patient population throughout the continuum of care. In this role, you will facilitate coordination and continuity of care while providing support and education to patients and families. Utilizing advanced nursing skills, you will assess and plan the clinical care of international patients, review patients' medical conditions with their home country physicians to coordinate care, clarify needs and expectations as well as coordinate transfer of care between international hospitals and UCLA Health.

As our Senior Case Manager, you will be the main point of contact for all international patients and is the primary point of contact for all clinical aspects of patient care, coordinating with multi-disciplinary teams in the outpatient, inpatient, and post-discharge settings. You will collaborate with multi-disciplinary care teams during hospitalization to monitor the overall care experience and to ensure coordination of care across the continuum.

Salary Range: $135,490 to $1778,691 Annually

• Must have BSN degree and RN license.
• Ability to complete a Nursing physical assessment.
• Skill in developing a plan of care including setting goals, monitoring and documenting progress.
• Ability to implement interventions that are pertinent to goals established in the plan of care.
• Ability to evaluate the effectiveness of interventions toward the attainment of established goals and to recognize the need to reassess or reset goal parameters.
• Knowledge base to provide education to patients, families, international referring physicians and other staff regarding clinical and patient care issues.
• Exceptional verbal and written communication clinical skills and expertise in triaging incoming inquiries and referrals with quick turnaround times.
• Ability to collect and relay information with accuracy and diplomacy, and effectively communicate verbally and in writing.
• Working knowledge of medical and scientific terminology to guide patients through the multiple specialties available at UCLA Health, and triage patients to the different teams and specialty services through review of medical records, discussions and conversations with the international patients and their treating/referring physicians in their home country, and to respond quickly to patient needs and physician directions.
• Ability to monitor patient compliance with plan of care and ensure care gaps are identified and resolved.
• Must possess cultural intelligence to work with diverse cultures and situations, and capability to cross boundaries with sensitivity and awareness.
• Ability to recognize a patient's needs for referral to support services such as social work or psychology.
• Knowledge of UCLA resources for all patients, e.g. acute or outpatient rehab; SNF and rehab; home health services; hospice care; transportation services, DME etc. strongly preferred