CLINICAL DIRECTOR - Call Center/Orlando, FL/FT

CLINICAL DIRECTOR - Call Center/Orlando, FL Market - FT

(Orlando Florida Office Location) - Opportunity

One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500 and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Join our Team! Behavioral Health Connections is a psychiatric assessment and placement service which provides mental health evaluations to patients experiencing mental health crisis. Our dedicated call center is open 24 hours a day, 7 days a week and staffed by knowledgeable and caring Call Center Specialists who are the first point of contact for our referral sources. As a psychiatric assessment and placement service provider, we offer patients in crisis mental health evaluations to determine and locate the most appropriate level of care.

BHC in Orlando is seeking a dynamic and talented Full-Time Clinical Director in our Orlando, FL Market to join our team of compassionate, dedicated professionals to work Monday-Friday. The Clinical Director has the responsibility of clinical oversight for all assessors, provides clinical training for all assessors; clinical review and oversight of clinical assessment documentation ensuring the appropriate triaging of patients is made to the most appropriate level of care; and supervises the daily schedule of assessors to ensure suitable coverage to contracted facilities.

Job Duties/Responsibilities

• Provides clinical supervision and managerial responsibilities of the clinical assessment team ensuring the timely processing of referrals and treatment placement; assists with the daily through-put of patient placement at appropriate level of care treatment facilities/programs.
• Maintains staff by recruiting, interview, selecting, hiring, training; responsible for disciplining employees, up to and including termination of employment.
• Supervises the daily scheduling of clinical assessors to ensure appropriate coverage for 24/7 operations.
• Provides clinical support by case audits to ensure appropriate level of care is being recommended, documented and communicated.
• Ensures data entry is accurate and timely into reporting systems/data bases; assists with weekly/monthly reports.
• Maintains excellent daily communication with referring/receiving facilities regarding patient case status and establishes/maintains effective relationships with all customers by practicing good standards of customer service.
• Addresses any clinical concerns by referral sources or receiving facilities in a timely manner to ensure service excellence.
• Holds staff meetings to provide updates on process changes, new procedures, results of audits, etc.; identifies additional training needs.
• Processes biweekly payroll timesheet to Payroll personnel.
• Collaborates with executive/regional/corporate directors in marketing efforts for BHC services, development of new business, and the management of new service lines.
• Adheres to all BHC policies, procedures, and service excellence standards.
• Performs other duties, as assigned.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match
• Career development opportunities within UHS and its 300+ Subsidiaries
• Generous Paid Time Off

Job Requirements

Education: Required- Masters Social Work, Psychology, Counseling, Behavioral Health or related field.

Licensure and Certification: Current license in the state where BHC is providing services. Meets current state requirements for RN ("Registered Nurse - BSN").

Experience: Preferably two or more years of experience in mental health assessments, staff management and general office/practice management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.