Outpatient Care Coordinator

Rehab Without Walls Neuro Rehabilitation

Are you the super-star multitasker type, strong in administration skills? Join the SWAN Outpatient Rehab Team in Phoenix, AZ today as the new Care Coordinator.

Obtains patient records and prescriptions
• Assures patient pre-admission paper work is complete
• Coordinates "PRN" (pro re nata, when necessary) staffing and employee schedules, as needed
• Supports the front office team, as back-up for phone, front desk coverage, verifying insurance and scheduling
• Monitors patient equipment requests including coordination with vendors, therapists, and patients to assure completion
• Maintains patient care database by entering new information & updating
• Monitors cancellations, makes follow up calls and sends letters
• Promotes and hosts support groups and special events (Develops fliers, promotes on web page and social media, decides topics and content, coordinates speakers)
• Maintains web site (bio's, news stories, patient stories, newsletters and announcements)
• Reconciles credit card batch sheets daily
• Orders supplies for clinic
• Collects weekly and monthly statistical information and assists director in preparing corporate reports
• Maintains and develops referral source relationships and corresponds with physicians/referral sources
• Maintains study information and actively recruits participants
• Contributes to team effort by accomplishing related tasks as needed
• Other duties as assigned

• High School Diploma or General Education Diploma
• A minimum of two years administrative office experience, preferable in a medical setting
• Basic knowledge of medical terminology and insurance verification process
• Advanced computer software (Microsoft office) and data entry skills
• Excellent organizational, customer service, and oral/written communication skills