Client Support Operations Specialist

Bloomberg Industry Group
United States, Virginia, Arlington
1801 South Bell Street (Show on map)
Nov 21, 2024
You are responsible for answering incoming questions and calls from our customers and sales representatives. You will play an essential part in providing world-class customer service for the organization by efficiently field requests directly from customers and Sales & Service colleagues. You will respond to a range of inquiries regarding such topics and processes as answering pricing questions, assisting with subscription modifications, updating account information, distributing leads, and providing and completing forms and paperwork required by customers. What you will do: Answer incoming customer phone calls or emails and take appropriate actions for each query. Serve as a liaison between customers, sales, and our operational departments addressing customer requests. Perform account maintenance and action subscription modifications upon request. Document customer interactions and actions taken into Salesforce to ensure each case record is fully updated. Qualify and distribute leads to Sales. Participate with Sales in conference calls as needed. Help support Sales by directing/educating representatives on using internal systems, processes, and policies to action their business objectives correctly. Support the handling of multiple projects simultaneously while maintaining sharp attention to detail in the day-to-day role. Attend training to stay updated on subscription, account, sales process/policy changes You need to have: 1 year of demonstrated client-facing experience. Superior interpersonal and communication skills as well as solid writing skills. Ability to meet deadlines, work independently, take the initiative, and follow through with requests. Demonstrated experience in problem-solving. Demonstrated client-First mindset. Demonstrated experience in handling customer objections. Ability to work a flexible schedule within Bloomberg Industry Group hours of operations. College degree preferred with coursework in business, marketing, sales, or related field. Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.