Program Manager - Home Match - Contra Costa County

Walnut Creek Office

Looking for a fulfilling role working with a collaborative team to help address the Bay Area's housing crisis in an innovative way? Home Match Contra Costa is seeking a program manager to join our team of dedicated service providers as we work to prevent homelessness among older adults and the many other people who rely on Home Match to find affordable housing options. This position will also serve as a backup to Alameda County as needed.

About Home Match

Home Match is Front Porch's shared housing program. Our program builds community, one home at a time. We facilitate home-sharing relationships that empower aging community members to stay in their chosen homes through increased income and social connection while creating affordable places to live for people of all ages. Home Match connects homeowners or master tenants who have extra rooms in their home with individuals looking for an affordable living option. Our team supports program participants every step of the way with compassion and creativity, offering tools to ensure a happy, safe, and affordable home for the lifetime of their match.

About the job

The program manager is the primary point of contact for participants, conducting intakes, home visits, processing applications, making introductions between potential homemates, facilitating living-together agreements, and providing ongoing match support. This position is also responsible for increasing the visibility of the program in Contra Costa County to attract a diverse group of program applicants through in-person and online outreach.

The program manager must have strong cultural competency and be skilled in working with people of diverse backgrounds, ages, and circumstances. This position requires flexibility in hours including occasional evening and weekend work. Studies have suggested that women, BIPOC, and LGBTQI+ people are less likely to apply for jobs unless they believe they meet every one of the qualifications in the job description. If this role speaks to you, we encourage you to apply even if you don't believe you tick all the boxes.
Details and Responsibilities
I. Client Support: ~75%

• Manage a portfolio of program participants, providing high-touch support during the application process
• Process applications for new home seekers and home providers, including extensive database use, document collection and running background checks
• Conduct intake interviews to evaluate the compatibility of home seekers and home providers while also triaging their needs with sensitivity and a sense of urgency
• Offer warm-handoff referrals to other services that support housing stability
• Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness
• Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements and providing ongoing match support.

II. Community organizing and outreach: ~25%

• Implement outreach campaigns and track results to recruit sufficient participants to meet program goals
• Table at community events to share program information and recruit participants
• Deliver flyers to partner organizations and post flyers in high-traffic areas across Contra Costa County

About you

The successful teammate will:

• Be self-motivated, curious, devoted to social justice, goal-oriented, and compassionate
• Thrive equally when working independently, within a team, and alongside community partners
• Relish public speaking opportunities and possess strong verbal and written skills
• Excel in forming and maintaining relationships with individuals and community-based organizations
• Be comfortable using digital tools such as Microsoft Suite, databases, and Constant Contact
• Possess excellent organizational and time management skills
• Take joy in the work and bring a growth mindset to all they do.

Credentials:

• CA driver's license or ability to get one in the first 2 months of employment

Education with Equivalent Qualifications:

• Either A.A. or B.A. in a relevant field including social work, sales, account management, political science, sociology, education, or psychology OR 4+ years of relevant work experience

Experience with Equivalent Qualifications:

• 2+ years of relevant experience
• Experience in social services, account management, sales, case management, education, customer service, community outreach, housing justice organizing, real estate, or program coordination
• Established network of contacts in Contra Costa County and/or Alameda county including community-based organizations, schools, or community leaders and/or government officials

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.