Customer Service Representative

Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team. As a Call Center Representative, you will be the first point of contact for our members, helping them navigate their health insurance needs with professionalism and care.

Start Day : August 18th, 2025

Training Hours: 8am EST-8:00pm EST Monday - Friday

• Respond to inbound calls from members regarding benefits, claims, billing, and coverage.
• Provide accurate and timely information while maintaining a high level of customer satisfaction.
• Document all interactions in internal systems with attention to detail.
• Collaborate with internal departments to resolve member issues.
• Uphold company values and contribute to a positive team environment.

• High school diploma or equivalent; associate degree preferred.
• 1+ year of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple computer systems.
• Self-motivated with the ability to work independently in a remote setting.

• Competitive hourly wage $14.00.
• Comprehensive health benefits package.
• Paid time off and holidays.
• Career development and training opportunities.